Sales Policies
How do I order?
Ordering is easy, just use our convenient contact form and we will help you with your inquiry. To send payment by snail mail we are located at 1024 Florence Ave., Racine, WI 53402. Please include a short note telling us what the payment is for.
When you make your order, you will be assigned an edition number or numbers. Please try to use these numbers with any correspondence about your purchase (payments, questions, etc.) it will help us save time when looking up your information
When you make your order, you will be assigned an edition number or numbers. Please try to use these numbers with any correspondence about your purchase (payments, questions, etc.) it will help us save time when looking up your information
What forms of payment do you accept?
We accept personal and cashier's checks, money orders, and PayPal payments.
For balance transfers you may use:
[email protected]
For credit card transactions through PayPal, please use our studio account:
[email protected]
For balance transfers you may use:
[email protected]
For credit card transactions through PayPal, please use our studio account:
[email protected]
Do you accept time payments?
We accept time payments on orders over $100. ONLY
In the event that you choose to pursue time payments, a non-refundable deposit is required for each resin ordered with the amount varying from $50. to $75. depending on the piece. (please refer to the resin pages for the appropriate down payment amount)
The horse must be paid in full within 4 months of the original order date. If you are unable to complete the purchase within the allotted 4 month period, we reserve the right to refund all monies paid toward your order (minus the non- refundable deposit per each resin ordered) and offer your edition number to another customer.
In the event that you choose to pursue time payments, a non-refundable deposit is required for each resin ordered with the amount varying from $50. to $75. depending on the piece. (please refer to the resin pages for the appropriate down payment amount)
The horse must be paid in full within 4 months of the original order date. If you are unable to complete the purchase within the allotted 4 month period, we reserve the right to refund all monies paid toward your order (minus the non- refundable deposit per each resin ordered) and offer your edition number to another customer.
How much does shipping cost?
Because of the ongoing changes in shipping costs with the U.S. Postal service, we ask that you include your complete address with your order inquiries so that we might provide you with a more accurate shipping quote for your order.
Each unpainted resin horse is insured. We do not insure for the full purchase price (unless the horse is a one of a kind CM.) Instead, we insure each piece for a sufficient amount to allow us to replace the body if it is damaged or lost.
All of our packages are shipped via U.S.P.S. Priority mail or U.S.P.S International Priority (overseas) unless other arrangements are made.
U.S.P.S. Parcel Post can be utilized at the customer's request if Priority shipping is excessively high.
Each unpainted resin horse is insured. We do not insure for the full purchase price (unless the horse is a one of a kind CM.) Instead, we insure each piece for a sufficient amount to allow us to replace the body if it is damaged or lost.
All of our packages are shipped via U.S.P.S. Priority mail or U.S.P.S International Priority (overseas) unless other arrangements are made.
U.S.P.S. Parcel Post can be utilized at the customer's request if Priority shipping is excessively high.
What if I've contacted you but haven't received a reply?
Unfortunately, this happens from time to time. I'm not always up to date on my emails and things can get overlooked. Often, the best way to contact us is by phone.
For Shirley Bogucki: 262-639-3617
For Kathi Bogucki: 262-752-1338
For Shirley Bogucki: 262-639-3617
For Kathi Bogucki: 262-752-1338
Do you offer any discounts?
We currently offer a 5% discount for orders exceeding $200. that are purchased with a Post Office Money Order.
IMPORTANT: To qualify for this discount, full payment must be made using a money order purchased from a U.S. post office. This discount applies only to the purchase price of unpainted resin bodies, shipping and insurance will be added after the discount is subtracted.
Purchases made using time payments no longer qualify for this discount.
IMPORTANT: To qualify for this discount, full payment must be made using a money order purchased from a U.S. post office. This discount applies only to the purchase price of unpainted resin bodies, shipping and insurance will be added after the discount is subtracted.
Purchases made using time payments no longer qualify for this discount.
When will I receive my order?
Orders are filled in the sequence they are received with paid in full orders receiving first priority.
If you have paid a deposit but not yet completed your time payments by the time your edition number has come up, we will notify you that there is a resin available to be sent to you. If you are not prepared to pay the balance for your order at that time, we will go to the next person on the list. Upon completion of your payments you will receive your resin at the first available opportunity.
We do our best to keep our current resin editions in stock but there may be times (particularly with newly released resins) when we are waiting on shipments from our caster and pending customer orders may be delayed.
If you have paid a deposit but not yet completed your time payments by the time your edition number has come up, we will notify you that there is a resin available to be sent to you. If you are not prepared to pay the balance for your order at that time, we will go to the next person on the list. Upon completion of your payments you will receive your resin at the first available opportunity.
We do our best to keep our current resin editions in stock but there may be times (particularly with newly released resins) when we are waiting on shipments from our caster and pending customer orders may be delayed.
Suzy Soandso traded her Whatchamacallit resin to me for xyz resin that I have on order from you, can you ship it to her after Mary Whosherface sends you the money that she owes me for the Blahblah horse she bought from me last year?
Ummmmmmm. . . no.
We will only ship to you or to a prepper or painter of your choosing. Any other requests involving shipping to a third party purchaser will not be acknowledged. Payments must come from the purchaser themselves unless the item is a gift or being paid for by a legal guardian.
We will only ship to you or to a prepper or painter of your choosing. Any other requests involving shipping to a third party purchaser will not be acknowledged. Payments must come from the purchaser themselves unless the item is a gift or being paid for by a legal guardian.
